Contact Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and where to go instead when your question is really for a bookmaker or a regulator. We publish research-based guides to betting sites not on GamStop for readers in Great Britain, so most messages we receive are about our content rather than about individual betting accounts.

We have not supplied a public phone number or office address on this page, and we won't invent one. Use the contact route shown in the site footer or the contact form, if one is displayed, and check that you are writing to picaspets.co.uk before sending anything personal.

What we can help with

We are an independent information site, not a bookmaker. Get in touch if you want to:

• Report a factual error, outdated bonus detail or broken link in a review or guide
• Ask how we assess bookmakers, or query a rating or ranking
• Suggest a topic, such as a payment method, sport or bet type you'd like explained
• Raise a concern about how a page is worded or presented
• Ask a business or editorial question about the site

You can read how the site works on our About Us page, and the rules for using it in our Terms and Conditions.

What we can't do

It helps to know the limits before you write, so you don't wait for a reply we can't give.

• We can't access your betting account. We have no view of balances, bets, bonuses or verification status at any bookmaker.
• We can't recover or release withdrawals. If a payout is delayed or refused, the operator controls it. We can't promise any outcome.
• We can't act as a regulator or arbitrator. We cannot rule on a dispute between you and a betting site.
• We don't give personal betting advice. Our content is general information and is not a way to earn income or solve money worries.

Problems with a bookmaker: where to go first

If your issue is with a specific betting site, work through these steps in order:

1. Contact the bookmaker's customer support in writing, by live chat transcript or email, so you have a record.
2. Keep screenshots of your bets, the bonus terms you accepted, transaction IDs and any messages from support.
3. Use the operator's formal complaints procedure if support doesn't resolve it. Check the terms for stated response times.
4. Look at the licence the operator says it holds and see whether that regulator or an associated dispute service accepts complaints from British customers.

Be aware that a site not on GamStop is usually licensed overseas rather than by the UK Gambling Commission. That can mean UK complaint routes and protections do not apply in the same way, and accepting British customers is not the same as being authorised to serve them in Great Britain. Check this before you deposit, not after a dispute starts.

Support if gambling is causing you harm

If gambling is affecting your finances, mood or relationships, please speak to someone now rather than contact us. We can't provide counselling.

• GamCare runs a free, confidential National Gambling Helpline and live chat for people in Great Britain.
• GAMSTOP lets you self-exclude from online gambling companies licensed in Great Britain for a period you choose.
• Many operators offer deposit and loss limits, time-outs and self-exclusion in your account settings.
• Gambling blocking software can restrict gambling sites and apps on your devices.

Our Responsible Gambling page explains these tools in more detail. Our site is for adults aged 18 and over only.

Tips for a message we can answer quickly

• Include the page address or title you are asking about.
• Quote the sentence or figure you believe is wrong.
• Say where you found a more reliable source, such as the operator's own terms page, and the date you checked it.
• Don't send passwords, full card numbers or identity documents. We will never ask for them.

Bonus terms, wagering requirements and payment options change often, so a quick note from a reader is one of the most useful ways we find out something is out of date. Our facts were last checked on 1 October 2026.

Commercial relationships and independence

The site may earn commission if you join a bookmaker through some links. That does not decide rankings, and a bookmaker cannot buy a position or a rating. If you think a page falls short of that standard, tell us. Editorial ratings on this site reflect our research and are not customer-review scores.

Looking for casino listings instead?

If you arrived hoping to compare casino sites rather than reach us, see our guide to non GamStop casinos. For anything about how we handle your data or the rules of the site, the Terms and Conditions are the place to start.